business fair use policy
To ensure the enjoyment and availability of our services to all our eligible customers, we have a 'Fair Use Policy' to make sure everyone gets a fair-go. We have designed our products to be generous, but we do not want those generous terms abused.
If we think your invoice shows an excessive use we may refuse you access to this offer and charge you our Standard Rates for calls made (as set out in the Pricing Table for the Naked iiTalk service below).
Standard iiTalk rates
| call type | rate |
|---|---|
| Local calls | 15c |
| National calls | 15c |
To ensure we do not unreasonably restrict our customers, the following steps will occur if we consider that a service is showing excessive use:
- Month 1.: iiNet may contact individual customers identified as exceeding three (3) times the average usage of all iiNet iiTalk customers, to discuss their usage requirements. Where a peak in usage occurs but is not expected to continue, no alternative arrangements are necessary.
- Month 2: If the excessive usage continues in a second billing period, a second contact may be made to discuss an alternative plan.
- Month 3: If the excessive usage continues into the third billing period, the customer may be informed that free local and national calls on their plan will no longer be available and that they will be charged standard call rates from that time forward
Excessive Use
For the purposes of the Fair Use policy, what is considered to be Excessive Use will either be advertised by iiNet at the time of the relevant promotion or included in this Fair Use Policy.
Excessive use is a continuing and unreasonably disproportionate use of the service when compared to other users. In the case of iiNet iiTalk, free calls in excess of THREE times the number of calls per iiNet iiTalk service per month, averaged across customers on the same iiTalk plan, is considered Excessive Use.
Unreasonable Use
Single-line Business Plans are provided for use by business customers requiring a single-line VoIP service with inbound and outbound calls being made to and from a single handset. Using telephone systems capable of making multiple, simultaneous outbound calls over a single line via an IPPBX or similar software or hardware is considered to be an Unreasonable Use of this service.
We believe it is Unreasonable Use for single line Business plans to be used by businesses for Commercial purposes and/or activities which normally include incoming or outgoing telephone traffic greater than would be reasonably expected for a single-line business user.
Commercial use would include the following activities:
- the running of a telemarketing business or call centre function;
- re-supplying or reselling the service; or
- other similar activities.
We consider the use of the service to be unreasonable if calls made on our Network are performed by anyone other than the business subscribing to the service, without obtaining our written consent first. We may give or withhold our consent, or make our consent subject to conditions, at our discretion.
We consider the use of the service to be Unreasonable if the use of iiNet iiTalk is considered to be fraudulent or to adversely affect the iiNet Network, or another customer's use of, or access to, an iiNet service or Network.
Fraudulent use includes resupplying an iiNet Service without iiNet's written consent so that someone else may access or use iiNet services or take advantage of iiNet iiTalk free calls.
Where iiNet considers your use of iiNet iiTalk free calls to be Unreasonable Use, or Excessive Use, we may suspend your access to that service immediately, without notice to you.